Patient Housing Front Office Agent I - Night Auditor Tue - Thu 5:30p-2a / Fri - Sat 11:30p-8a

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska.
In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
Benefits include: Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.
More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available.
ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.
401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.
403(b) retirement savings plan with pre-tax and Roth options.
Flexible Spending Accounts for Health Care and Dependent care are also available.
Onsite Child Care is available in a brand new education facility.
Onsite free gym access.
Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester.
Steep discounts on outdoor equipment rentals for your Alaskan adventures! Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.
or contact Recruitment directly at HRRecruiting@anthc.
org.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.
L.
93-638 Indian Self Determination Act.
Summary: Under close supervision, the Front Office Agent will be the primary contact for guests staying at Patient Housing during their stay and will assist with check-in as well as navigating the ANTHC campus.
Responsibilities: Operate the front desk following the ANTHC Patient Housing policies and procedures.
Greet every guest who approaches the Front Desk with a cheerful Hello and Welcome before the guest speaks.
Must be able to work independently.
Process requests in SharePoint.
Completes confirmation calls prior to guest arrival.
Upholds the ANTHC Patient Housing commitment to hospitality, be attentive, have a friendly, helpful and courteous attitude to all guests and co-workers.
Empathetically listen to and understanding guest concerns.
Encourage guests to complete Guest Satisfaction surveys.
Maintain a professional appearance and attitude putting guest satisfaction first.
Maintain a clean and pressed uniform including nametag and badge.
Communicate consistently with other Agents, Supervisors, and Managers.
Work closely with Housekeeping, Food & Beverage, Security, Ronald McDonald House, and other partners to improve guest service and satisfaction.
Coordinate daily activities with fellow Front Office Agents.
Understand and enforce all Fire and Life Safety procedures.
Remain current with all updates to Policies and Procedures.
Remain current with all training.
Maintain accurate room status information and communicate same to Patient Housing partners.
Maintain security of all Patient Housing keys, returning any keys issued at the end of each shift.
Assist with the development and implementation of Front Office departmental metrics.
Operate all aspects of the Patient Housing Front Office computer system with accuracy.
Understand and use all available Front Office computer system reports.
Issue meal cards with accurate per diem allocations, accurate activation date, expiration date and verifying cards are not duplicated and meal plan is correct.
Shuttle Agent: Assist guests in determining housing location before getting off the shuttle.
Obtain surveys, assist with luggage, and locate correct Airlines for departures.
Reservationist Specific: The Reservationist will be the primary agent making and assigning reservations, closely following the ANTHC Patient Housing policies and procedures.
Assigns rooms to all arriving guests.
Must be able to multitask on the phone and computer programs.
Coordinates with Shuttle Agent, prints registration print in preparation for guest arrival.
Determine Medicaid Hotel availability daily and assist guests in finding a Medicaid hotel when there is no availability on campus.
Assist in the reconciliation of billing for on campus housing.
Process all discharge/urgent requests in SharePoint as they are submitted.
Night Auditor Specific: The Night Auditor must be able to work independently.
Daily duties include; reconcile bucket, review rate amounts for accurate billing, obtain accurate room counts for Night Audit updates, No Show all reservations of guest that have not arrived, run Night Audit, run multiple reports for Patient Housing Management staff and email out Night Audit template to Stand up group and Patient Housing Management.
Will review all Medicaid before being sending to Finance for final processing.
Performs other duties as assigned or required.
Other information: KNOWLEDGE and SKILLS · Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture.
· Knowledge of customer service concepts and practice.
· Knowledge of the Privacy Act of 1974 and HIPPA Privacy Rule Act of 1966.
· Knowledge of state, federal and public/private insurance including Medicare/Medicaid.
· Knowledge of Patient Housing Medicaid Processes.
· Skill in oral and written communication.
· Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
· Skill in establishing and maintaining cooperative working relationships with others.
· Skill in operating a personal computer utilizing a variety of applications.
· Skill in operating office equipment, including copiers and fax machines.
· Skill in operating multiple line telephone systems.
· Skill in working independently or as a team member.
· Skill in dealing with distressed customers.
MINIMUM EDUCATION QUALIFICATION High school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION Non-supervisory – Two (2) years of Customer Service experience.
An equivalent combination of relevant education and/or training may be substituted for experience.
PREFERRED EXPERIENCE QUALIFICATION · Four (4) years of front desk/hotel experience or 1 year of front desk/hotel supervisory experience.
· Night Audit experience ADDITIONAL REQUIREMENTS Will work weekend shifts and holidays.