Position Summary:
The General Manager leads, coaches, mentors, and facilitates a team of Area Managers in multiple locations who are responsible for executing organizational objectives and initiatives.
He/she is the driving force to achieving all budgeted sales and financial goals.
ESSENTIAL FUNCTIONS: Essential functions, as defined by the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.
This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Essential duties & requirements
Responsible for the implementation of all company policies and procedures at site level.
Responsible for the profitability of each site and the organization.
Responsible for the development and implementation of Car Wash Strategy/Pricing.
Create annual operational plan and budget for each site.
Responsible for leading and managing the organizations Area Managers.
Responsible for maintaining the highest level of customer service.
Responsible for the hiring and development of Area Managers.
Responsible for providing for all staff a strong day-to-day leadership presence.
Develop performance management process that measures and evaluates progress against goals.
Develop company and local marketing programs to increase customer traffic and transactions inside the store.
Develop and implement compensation plans to increase profitability.
Handle customer complaints that require management attention.
Responsible for generating pride and commitment within the organization; instill customer and employee confidence.
Responsible for managing expenses in an effort to ensure the profitability of the organization.
Act as a liaison between the office and the field.
Develop and implement incentive programs that will both challenge and motivate the sales staff and increase sales and profitability.
Responsible for creating an environment of friendly competition so that all Area Managers and site Managers will compete to be the best.
Coach, trains and develops employees through both informal and formal training programs.
Ensures a culture of safety throughout the organization.
Responsible for controlling both employee and vendor shrinkage.
Responsible for price integrity at site level.
Ensure that all regulations (such as tobacco and alcohol policies) are followed.
Skills and other requirements
Interpersonal competencies to include: integrity and trust, adaptability, leadership, motivation ability, coaching and mentoring skills, and initiative.
Proactive, responsive, detail-oriented and gets things done.
Business and intellectual competencies to include: industry understanding of management skills, negotiation skill, strategic and tactical planning skill, problem analysis skill, staff development skill, written and oral communication skill, and creativity.
Ability to successfully supervise/execute multiple projects simultaneously.
Must possess a management style that empowers and motivates others to achieve a common set of goals.
Creative problem solving and innovative approaches to complex problems.
Strong analytical and problem-solving skills, with an emphasis on process improvement, installing and maintaining best practices in the operational areas.
Identifying and presenting opportunities for process and solution improvement.
Identify potential new opportunities for business development.
Must possess exceptional leadership, mentoring and coaching skills.
Ability to make sound decisions and manage several processes in a fast paced environment.
Confidentiality.
Excellent interpersonal skills.
Flexible team player.
Key performance Indicators will be measured on the following;
Site Sales $, GP$ vs.
plan
Site Operation Expenses
Site Shrink as a % of sales
Staff turnover % - finding/hiring good employees
Promotional/Merchandising execution
Site CVP scores
Brand: Speedway
Address: 341 Boniface Pkwy Anchorage, AK - 99504
Property Description: 5014 Anchorage
Property Number: 5014
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