Support Services Specialist

Duties As a Support Services Specialist, you will perform the following duties: Serve as a Support Service Specialist on administrative and management support services provided to all personnel.
Assist the Senior Support Services Specialist with ensuring the quality and timeliness of all principal administrative support, management services, and service products prepared and issued by support services staff.
Develop support services products for dissemination, which are reviewed and approved prior to issuance.
Evaluate performance and serve as an office liaison with resolving contractor issues.
Study, analyze and interpret policy, regulatory material, regulations and manuals and other publications and directives relating to support service operations to ensure policies and procedures are consistent with requirements.
Work through the Senior Support Services Specialist to resolve conflicts and prepare documentation for proposed policy/procedural revisions and recommendations.
Follow standing operating procedures for support services Position Description for the Agency and consult with the Senior Support Services Specialist when existing guidelines are inadequate, outdated, or nonexistent.
Assist the Senior Support Services Specialist with the preparation of related budget estimates and analysis of office requirements for new office equipment, telecommunications, printing, furniture, supplies, materials and services; evaluate vendor products and make recommendations; prepare written justifications for purchases for approval; draft statements of work and contractual provisions for personnel, property, and space for approval; advise senior employees regarding long- range planning needs.
Handle general office administrative matters which may occur on a day-to-day basis.
Routinely collaborate with the Senior Support Services Specialist in assessing program performance from a quality and timeliness perspective.
Administer Support Services procedure and policy guidance for Division level and Field Office personnel.
Requirements Conditions of Employment Key Requirements: Must be a U.
S.
Citizen.
Suitable for Federal employment, as determined by background investigation.
Selectee may be subject to serving a one-year probationary period.
More requirements are listed under Qualification and Other Information.
Must be registered for Selective Service, if applicable (www.
sss.
gov).
Payment of relocation expenses is not authorized.
This position is in the bargaining unit.
This position is covered by (1538).
Are There Any Special Requirements For This Position? A background investigation will be required for this position.
Continued employment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
Failure to successfully meet these requirements will be grounds for termination.
Throughout the recruitment and hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active.
Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system.
Because this position requires travel for official business, the selectee will be required to apply for a charge card within 30 calendar days of appointment.
Individuals who have delinquent account balances from a previous Government charge card will be required to satisfy their existing obligation before a new card can be issued.
Qualifications Qualification requirements in the vacancy announcements are based on the U.
S.
Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards.
This handbook is available on the Office of Personnel Management's website located at: https://www.
opm.
gov/policy SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service.
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position.
This experience need not have been in the federal government.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations e.
g.
, professional; philanthropic, religious; spiritual; community, student, social).
Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
To qualify at the GS-09: SPECIALIZED EXPERIENCE: Applicants must possess one full year (52 weeks) of specialized experience equivalent to the GS-07 in the Federal service.
Specialized experience MUST include all of the following: Participating with office management support in areas such as procurement, budget execution, emergency planning or human resource management; and Assisting with general office administrative matters which may occur on a day-to-day basis.
OR SUBSTITUTION OF EDUCATION: 2 years or a master's or equivalent graduate degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience as described above.
To qualify at the GS-11: SPECIALIZED EXPERIENCE: Applicants must possess one full year (52 weeks) of specialized experience equivalent to the GS-09 in the Federal service.
Specialized experience MUST include all of the following: Assisting with office management support in areas such as procurement, budget execution, emergency planning or human resource management; and Handling general office administrative matters which may occur on a day-to-day basis.
OR SUBSTITUTION OF EDUCATION: 3 years of graduate level education or a Ph.
D.
or equivalent doctoral degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience as described above.
Education There is no positive education requirement for this position.
Additional information Well-qualified for CTAP and ICTAP eligibility includes those candidates who have been determined to exceed minimum qualifications for the position by attaining at least a rating of 85, but otherwise may or may not be among the highly or best-qualified candidates.
Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: https://www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
CTAP applicants MUST submit the following documents: A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice).
A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential.
ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; A copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential.
NOAA participates in e-Verify.
E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees.
The Department of the Commerce (DOC) places a high value on diversity of experience and cultural perspectives and encourages applications from all interested eligible candidates.
Diversity, equity, inclusion, and accessibility (DEIA) are fundamental principles that guide the Department and allow us to successfully achieve our mission.
THE FEDERAL GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position.
If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of the three pre-defined categories.
The categories are "gold", "silver" and "bronze".
However, your resume or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered.
Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response: Administration and Management Contracting/Procurement Organizational Performance Analysis Planning and Evaluating Category rating will be used in the ranking and selection process for this position.
The quality categories are Gold, Silver, and Bronze.
You will be rated on the extent and quality of your experience, education, and training relevant to the duties of the position.
If you are eligible, your on-line responses to the application questions will determine your placement in the appropriate quality category described above.
Your responses must be substantiated by your resume.
If you do not respond to the application questions you may be rated ineligible.
Veterans' preference rules for category rating will be applied.
If it is determined that you have rated yourself higher than is supported in your description of experience and/or education as described in your resume/application, or that your resume or application is incomplete, you may be rated ineligible and/or not qualified.
To preview the announcement questionnaire, click here: https://apply.
usastaffing.
gov/ViewQuestionnaire/12255153 Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Required documents may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.
If you use your own resume, curriculum vitae, or any other written form you choose, for each work experience at a minimum, your resume must include; job title(s) (including job series and grade, if federal); description of duties or work performed; education; starting and ending dates (month and year); and hours worked per week and/or full-time or part-time.
If identifying as part-time you must state the number of hours per week.
(NOTE: A full-time work schedule requires most employees to work 33-40 hours during the work week.
A part-time schedule requires an employee to work less than full-time, but for a specific number of hours (usually 16-32 hours per administrative work week) on a prearranged scheduled tour of duty.
) Veterans' Preference Eligibles -If you are claiming veterans' preference you must provide a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy or any official documentation or statement from the Armed Forces that confirms your dates of service and that your separation, discharge, or release from active duty was under honorable conditions (i.
e.
, Honorable or General Discharge).
Note: If you have more than one DD-214 for multiple periods of active duty, submit a copy for each period of service.
-If you are currently on active military duty, you must provide documentation (e.
g.
, campaign document, award citation, etc.
), that verifies entitlement to veterans' preference and that your character of military service is honorable.
-If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must also submit documentation that supports your claim, e.
g.
, an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, or the award of the Purple Heart, etc.
The overall rating must be identified on your certification letter or separation orders.
Documentation must be received by the closing date shown in this vacancy announcement.
If you fail to submit any of the required documentation, you will not be granted veterans' preference.
Additional information on veterans' preference can be found in the VetGuide.
Career Transition Assistance Plan (CTAP) & Inter-agency Career Transition Assistance Plan (ICTAP) Eligibles -If you are claiming CTAP/ICTAP eligibility, the Servicing Human Resources Office must receive proof by the closing date of this announcement that you meet the requirements of 5 CFR 330 Subpart F for CTAP and 5 CFR 330 Subpart G for ICTAP or you will not receive priority consideration.
This includes: copy of the agency notice; your most recent Performance Rating; and your most recent SF-50 noting current position, grade level, and duty location.
If you are a CTAP or ICTAP eligible, you will be considered well qualified if you earn a minimum score of 85 (prior to the assignment of veteran's preference points).
For more information on CTAP/ICTAP please click here.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply Your complete application, including required documents, must be received by 11:59 p.
m.
Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at https://www.
usajobs.
gov.
To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at https://www.
usajobs.
gov and click on "Application Status.
" Click on the position title, and then select Apply Online to continue.
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk.
For instructions on submitting your application in an alternate format, please contact the Agency Contact listed in this vacancy announcement.
Agency contact information Brittany Cruz Email brittany.
cruz@noaa.
gov Address NOAA Office of Human Capital Services (OHCS) 1315 East West Hwy SSMC4 Silver Spring, MD 20910 US Next steps This Job Opportunity Announcement may be used to fill other Support Services Specialist, GS-0342-09/11 positions throughout NOAA.
The position must be alike (e.
g.
: within the same geographic locations, same grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).
Cost of Living Allowance (COLA) for Anchorage, Alaska is 1.
69% and is not federally taxed.
The COLA is not reflected in the locality salary shown in this vacancy announcement.
COLAs are exempt from Federal income taxes; post differentials are not.
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable.
You can check the status of your application by accessing the USAJOBS website and clicking on "Track Your Online Application.
" The four points of notification are: Application Received Application being assess for qualification; Referred or Not Referred; and Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application.
If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed.
After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment.
The agency will then verify the information provided on your application (i.
e.
, degree, veterans' preference, disability, etc.
) Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Required documents may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire.
Please see this guidance: What to include in your resume You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.
If you use your own resume, curriculum vitae, or any other written form you choose, for each work experience at a minimum, your resume must include; job title(s) (including job series and grade, if federal); description of duties or work performed; education; starting and ending dates (month and year); and hours worked per week and/or full-time or part-time.
If identifying as part-time you must state the number of hours per week.
(NOTE: A full-time work schedule requires most employees to work 33-40 hours during the work week.
A part-time schedule requires an employee to work less than full-time, but for a specific number of hours (usually 16-32 hours per administrative work week) on a prearranged scheduled tour of duty.
) Veterans' Preference Eligibles -If you are claiming veterans' preference you must provide a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy or any official documentation or statement from the Armed Forces that confirms your dates of service and that your separation, discharge, or release from active duty was under honorable conditions (i.
e.
, Honorable or General Discharge).
Note: If you have more than one DD-214 for multiple periods of active duty, submit a copy for each period of service.
-If you are currently on active military duty, you must provide documentation (e.
g.
, campaign document, award citation, etc.
), that verifies entitlement to veterans' preference and that your character of military service is honorable.
-If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must also submit documentation that supports your claim, e.
g.
, an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, or the award of the Purple Heart, etc.
The overall rating must be identified on your certification letter or separation orders.
Documentation must be received by the closing date shown in this vacancy announcement.
If you fail to submit any of the required documentation, you will not be granted veterans' preference.
Additional information on veterans' preference can be found in the VetGuide.
Career Transition Assistance Plan (CTAP) & Inter-agency Career Transition Assistance Plan (ICTAP) Eligibles -If you are claiming CTAP/ICTAP eligibility, the Servicing Human Resources Office must receive proof by the closing date of this announcement that you meet the requirements of 5 CFR 330 Subpart F for CTAP and 5 CFR 330 Subpart G for ICTAP or you will not receive priority consideration.
This includes: copy of the agency notice; your most recent Performance Rating; and your most recent SF-50 noting current position, grade level, and duty location.
If you are a CTAP or ICTAP eligible, you will be considered well qualified if you earn a minimum score of 85 (prior to the assignment of veteran's preference points).
For more information on CTAP/ICTAP please click here.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Veterans Clarification from the agency Open to the public